سياسة الإستبدال والإسترجاع

The diamond jewelry purchased from Purety Jewelry Gold and Diamond exhibitions can be replaced with 100% of the value of the diamond for life, only within the same area where it was purchased. • Replacement: Purety Jewelry Policies Jewelry Gold 1. Replacement Gold and jewelry purchased from Purety Jewelry Gold and Diamond stores can be replaced at any of its branches. Within 15 days Gold and jewelry purchased from Purety Jewelry Gold and Diamond can be replaced within 15 days from the date of invoice without any loss in gold weight and manufacturing costs. Provided that the jewelry is in its original condition. Only one replacement process is allowed per invoice. After 15 days For replacements made after 15 days from the date of sale, the weight of the stone (if any) and manufacturing costs will be deducted, and the actual value of the gold at that date will be provided. Diamond jewelry 1. Lifetime replacement Lifetime replacement allows the customer to replace diamond jewelry purchased from Purety Jewelry exhibitions for life from the invoice date, in exchange for other diamond jewelry without any loss in value. Only one replacement process is allowed per invoice. Replacement: Lifetime replacement entitles the customer to replace diamond jewelry purchased from Purety Jewelry exhibitions for life from the invoice date, in exchange for other diamond jewelry without any loss in value. Only one replacement process is allowed per invoice. • Replacement: Lifetime replacement entitles the customer to replace diamond jewelry purchased from Purety Jewelry exhibitions for life from the invoice date, in exchange for other diamond jewelry without any loss in value. Only one replacement process is allowed per invoice. • Return for lifetime: If the customer wishes to return diamond jewelry, the return value is calculated at 70% of the total invoice value in cash for life. Annual: Free maintenance for life The Purety Jewelry Gold and Diamond company will provide maintenance and repair facilitation for life free of charge, and the costs will be borne by the company in case of stone replacement and adding gold to the jewelry. No cost will be applied for any defect in manufacturing. 2. Gold: Manufactured or balanced products included in the replacement system within 15 days. These products are considered under the replacement bundle after 15 days or “buy-back cash return.” 3. Products at special promotional prices: Replacement and cash refund policies do not apply to promotional products or products sold in special offers. 4. Refund of the advance payment: The refund of the cash deposit is subject to the decision of the management based on the expenses incurred by the company in accordance with this system. 5. Customer requests (handmade): All customer requests within 3 months from the date of delivery mentioned in the invoice must be presented. The original invoice must be shown upon request. 6. Proof of purchase: All replacement procedures will be applied upon presenting the original invoice and product guarantee card. 7. Return of gifts: Any gifts issued and at the time of purchase must be returned again when returning/exchanging products, and the gift value will be deducted accordingly.